Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at blushcoza@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at blushcoza@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at blushcoza@gmail.com.

BlushCo Returns & Refund Policy

Last Updated: 06/14/2026

At BlushCo, customer satisfaction is important to us. This Returns & Refund Policy is designed to comply with the Consumer Protection Act 68 of 2008 ("CPA") of South Africa while ensuring a fair process for both our customers and our business.

1. Change of Mind Returns

BlushCo does not offer refunds or exchanges for products purchased due to a change of mind, incorrect selection, or personal preference, unless otherwise required by law.

As our products are personal care and beauty products, returns will only be considered if:

  • The item is unused;

  • The item remains unopened and sealed;

  • The item is in its original packaging;

  • The return request is made within 7 days of delivery.

Customers are responsible for all return shipping costs for change-of-mind returns.

2. Defective Products

In accordance with Section 56 of the Consumer Protection Act, customers are entitled to return products that:

  • Are defective;

  • Are unsafe;

  • Do not perform as reasonably expected.

Claims for defective products must be made within 6 months of delivery.

Upon inspection and confirmation of a valid defect, BlushCo must provide a refund.

3. Delivery Damage

If a product arrives damaged during transit, customers must notify BlushCo within 48 hours of receiving the order.

To process the claim, customers may be required to provide:

  • Photographs of the damaged product;

  • Photographs of the packaging;

  • Proof of purchase.

Failure to report transit damage within 48 hours may affect our ability to process the claim.

4. Wireless Heating Brush Returns

For hygiene and safety reasons, wireless heating brushes that have been used, tested on hair, modified, disassembled, exposed to liquids, improperly charged, or damaged through misuse may not qualify for a refund, replacement, or exchange unless required by law.

The following are not considered manufacturing defects:

  • Normal wear and tear;

  • Cosmetic scratches or marks;

  • Damage caused by dropping the device;

  • Water or liquid damage;

  • Use contrary to provided instructions;

  • Damage caused by third-party chargers or accessories;

  • Unauthorized repairs or modifications.

5. Return Procedure

To request a return, customers must contact BlushCo at:

Email: blushcoza@gmail.com

Please include:

  • Full name;

  • Order number;

  • Description of the issue;

  • Supporting photographs where applicable.

Returns sent without prior approval may be refused.

6. Inspection and Approval

All returned products are subject to inspection.

BlushCo reserves the right to refuse a refund, replacement, or exchange where:

  • The product has been misused;

  • The defect resulted from customer negligence;

  • The product is returned incomplete;

  • The claim is fraudulent or misleading.

7. Refund Processing

Approved refunds will be processed to the original payment method used during purchase where possible.

Refunds may take between 7–14 business days to reflect, depending on the customer's bank or payment provider.

Original shipping fees are non-refundable except where required by applicable law.

8. Limitation of Liability

To the maximum extent permitted by South African law, BlushCo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its products.

Nothing in this policy limits or excludes any rights granted to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

Contact Information

BlushCo
Email: blushcoza@gmail.com